Writing an Effective Product Complaint

Although most of the times we inspect everything we buy, there is sometimes this little defects or problems we overlooked that we only noticed once we are comfortably sitting in our homes after shopping, the worst is when we are about to use the product. Here are reminders and a sample letter.

Better, meticulously inspect the item and have it tested so it will save you a lot of trouble especially time and expense returning items you purchase. Avoid RUSH buying. And most of all buy in legitimate stores with permanent shop address in case of returns and product complaints. Ask for warranty terms too (how long) when buying electronic items.

In case you have just bought a defective product, you have every right to return it even if you forgot to ask about the warranty. DTI (Department of Trade and Industry) prohibits the “No Return, No Exchange Policy” here in the Philippines. We can reach them online and through telephones to report establishments that not honoring the prohibition. However, make sure to be honest in doing it, let us not abuse the law to take advantage of others. If you know it is in best condition and you caused the items malfunction (like dropping a electronic device), such defects are not acceptable and that is of course dishonesty. Only factory defects or packing negligence are considered legitimate complaints. We must be observers of FAIR trade being responsible consumers and humane.

Be sure to bring the following if you are to come in person (it is better for immediate response from the store). :

1.  Letter  (I have provided you with a sample below)

     Official Receipt attached on the letter

     (make it photocopied, so you still have yours)

2. The item in full package

*Most stores do not cancel the original official receipt after giving you an exact exchange of the item. 

However, there are cases that the same item you buy becomes out-of-stock and you never wanted to be troubled of coming back again for the return – you opt to change the item with a different product (they usually require not less than the amount of your item for exchange, they have to cancel the receipt and attach it back to the Receipt pad stamped as cancelled or for tax purposes then issue you another for an item of different price), it is always better to have a copy of your own if they would say they will still process your request and you have to come back. 

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